Important Information for Members

Inova Care Asia will be rolling out new tools in the coming weeks to assist members in navigating their health and dental care needs. These tools include a newly designed Inova Care App as well as Member Web Portal. In the meantime, if you have any questions regarding the Inova Care provider network panel in your area, please contact the customer care telephone number on the back of your Member ID Card.



Terms & Conditions


Changes in Website


Inova Care may change, suspend, or discontinue any aspect of the website at any time without notice, including the availability of any website feature, database, or content. Inova Care may also impose limits on certain features and services or restrict your access to parts or all the website without notice or liability.


Your Representations


You represent, warrant and covenant that: (a) you shall not upload, post or transmit to or distribute or otherwise publish through the website any materials which (i) restrict or inhibit any other user from using and enjoying the website, (ii) are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, (iii) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate law, (iv) violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right, (v) contain a virus or other harmful component, (vi) contain any information, software or other material of a commercial nature, (vii) contain advertising of any kind, or (viii) constitute or contain false or misleading indications of origin or statements of fact; and (b) that you are at least eighteen (18) years old.  


Your Indemnification


You hereby agree to indemnify, defend and hold Inova Care, and all its officers, directors, owners, agents, employees, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of this Agreement or the foregoing representations, warranties and covenants, including, without limitation, attorneys fees and costs. You shall cooperate as fully as reasonably required in the defense of any claim. Inova Care reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Inova Care.



Web Service Contact


If you have any questions about this website or have technical problems in accessing information on our website, please contact us using the information provided on the Contact Us page.  



Refund Policy


Refund policies may vary depending on which product or service is purchased, as well as how the product and service is advertised on this website. Inova Care generally ensures that customers have 30 days to evaluate the product or service purchased. If a customer wishes to cancel their program within the grace period, they may contact the customer care telephone number indicated on their Member ID card or fulfillment materials. Our customer care team is always available to answer questions and assist customers with their requests.